Shipping Policy

 

SHIPPING FEES AND DELIVERY TIMES

Once your order is placed we get it en route to you ASAP. All orders are shipped UPS, and are insured. If requested, the tracking number can be provided to you.    We ship anywhere in Canada for $7.00 CAD, unless the order exceeds 5 kg. We ship to anywhere else for $12.00 CAD, unless the order exceeds 5 kg.  Shipping time within Canada is 5 - 7 days.  Outside of Canada, shipping time is 7- 15 days.

CUSTOMS

For orders shipped to outside Canada, you should consult the customs regulations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs. UPS does provide brokerage service, and would invoice you directly for that if required.

RETURNS

If an item is returned to us in a brand new and unused condition, the price is unconditionally refunded to the customer.  We do not refund shipping costs when there is refusal of product, or if there was a wrong a address provided to us.  If we have mis-typed the address, we pay the shipping cost for that mistake, and re-send the product.